Shipping Policy

Most orders are shipped within 1 to 3 business days from our fulfillment partner in Middletown, PA. During peak season and the holidays, please allow us 7 to 9 days to ship your order. We only ship to the United States, via USPS Priority Mail, FedEx Ground, or UPS Ground. You will receive a tracking number when your order ships.

Once your package is scanned into the shipping carrier's system, Fontana Candle Co. is no longer responsible for lost or stolen packages. Once packages are marked as “delivered” by the carrier, please contact them for further information if your package was not received.

Because we use an outside fulfillment company, we may not be able to modify an order once it is placed.

Protect your order from Heat: Because we do not use any stabilizers or preservatives in our candles, they do not do well in excess heat. We take as many precautions as possible to ensure your order arrives in tip-top shape in the warmest of weather, and ship with ice packs to areas experiencing hot weather. Please note the ice packs only protect the candles for approximately 24-48 hours. If you are experiencing warm weather where you live, please keep an eye on your tracking number. We highly recommend being home for delivery, or taking your package into a climate controlled area as soon as possible after delivery. 

If your candle has perspired or even melted during shipping, it will firm up again when exposed to a climate controlled environment.

If your area is experiencing extreme heat, we may not ship your order at the end of the week to ensure the package avoids additional transit time over the weekend. We may also delay shipping if the temperature in our area is above 90 for an extended period of time. Please contact us with any questions about shipping in heat!

Return & Exchange Policy

All sales are final. However, we want you to be completely satisfied with your purchase. Please contact us within 48 hours of receiving your purchase if it is incorrect, or is damaged during shipping. Please submit photos of the damaged candles when contacting us.

If you are unsatisfied with your product, you may exchange it for another product of the same size and price within 7 days of purchase. The buyer is responsible for shipping costs, plus a $4 restocking fee, on all exchanges.

Used candles, cannot be returned or refunded, except in case of product defect. Product defect does not include strength of scent of the product. We clearly state that our products are lightly scented and should not be expected to fill a room with scent. Please send photos and a description of the product defect.

All Customer inquiries should be sent to customer@fontanacandlecompany.com

We respond to all inquiries within 24 -48 hours!

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